ITIL CSI - Continual Service Improvement For ITIL

ITIL Tooling Effectiveness and the Five Turnaround Steps

2011-11-27T01:58:00.000-08:00

ITIL Tools and ITSM product suites have been utilised since the late 1990′s and provide an underpinning capability for many IT organisations today. These tools often started out their life at the helpdesk with incident management and service request management and took root from there. The question is: Are we, as ITIL Practitioners, ITIL Experts and engineers of IT service improvement –

Gain ITIL Expert Certification Status - with Our Online ITIL Experts Program

2010-07-20T01:23:00.000-07:00

Achieve your ITIL Expert status with this exclusive Online ITIL Expert Training Program. There are three levels of benefit to gaining ITIL Expert Certification status by joining our online training Program: - Level 1 The Personal Benefits of Being an ITIL Expert: - Enhance your understanding and knowledge of key ITIL V3 concepts and processes Engage, consult and lead your customers in the

ITIL Training Zone - Providing Online ITIL Training Courses

2009-08-13T07:29:00.000-07:00

ITIL (Information Technology Infrastructure Library) is a public framework for businesses to improve how they plan, deliver, support and enhance IT services. It is the most widely used framework of its kind in the world ITIL is used by large corporates such as Microsoft and Shell. But what exactly does ITIL 'do' to benefit your business? The current version of the ITIL is the third and most

Six Benefits of Using ITIL Continual Service Improvement

2008-11-09T01:33:00.000-08:00

The Information Technology Infrastructure Library (ITIL) was formed primarily to guide the IT sector in producing manageable systems and applications. It was built on the principle of sharing accumulated knowledge that spans two decades of experience from renowned and reputable IT service management organisations.Budding IT managers can take advantage of the more than useful nuggets of wisdom

Benefits of ITIL CSI to the IT Service Organization

2008-11-08T13:08:00.000-08:00

It is pretty risky to build an ITIL CSI process on your own. As with every initiative, even though you chose to be in an area or role that is booming and in demand, there is no guarantee that you will be able to regain the benefits that you had initially laid out.A great process owner should figure out a way to maximize their options and fully gain advantage from all

Benefits of ITIL CSI – Customer and Business Benefits

2008-11-05T10:38:00.000-08:00

Aquiring a new or changed IT service, or even a new ITSM tool should be done with utmost care. No matter how seemingly small or insignificant it is - it is best to ensure that you will be getting your money's worth and ROI compared with your outlay and time invested.Always try to weigh up all the relevant pros and cons to help you paint a better picture of the benefits that you will reap later on

ITIL CSI – Knowledge Management – Data, Information, Knowledge and Wisdom

2008-09-28T02:14:00.000-07:00

Although it is already an overused phrase, knowledge really is power.What drives great people to their impassioned causes? What distinguishes great teams against mediocre individuals? What is the foundation of all successful business entities? The answer can all be traced back to the simple - yet fortified notion - that without ample knowledge, all things would crumble over time and buckle under

ITIL CSI – The 7 Step Improvement Process

2008-09-28T02:04:00.000-07:00

For things to change effectively, it is best to follow a rigid set of easily repeatable steps. By following a structured process, slowly but gradually, a little bit of improvement is felt as each step has taken place.When a business decides to leverage the knowledge contained in the Information Technology Infrastructure Library (ITIL), the whole company may go through a rigorous assessment of

ITIL CSI – Benchmarking the Organization

2008-09-28T01:58:00.000-07:00

Choose any organization and it's quite possible that there are two or more claiming to be at the top of their industry. Their ads are often brandished with claims of beating the rest of the competitors, or that they deliver the best service there is compared to other organizations.However, how can we really know if they are telling the truth?It's easy to claim unverified facts, but as it turns

ITIL Service Transition - Purpose, Goals and Objectives

2008-09-17T02:57:00.000-07:00

For any important adjustments in life to come into play it is necessary to manage and leverage change. Just like in the Information Technology Infrastructure Library (ITIL) process, the recurring changes in the main services processes need a certain structure that would focus solely on the adaptation and management of changes in the successful delivery of service design towards service

Quick Introduction To Service Level Management (SLM)

2008-09-11T11:36:00.001-07:00

It’s hard to deny the power of technology in these times. Wherever you look, whatever you choose to do, it seems that technology has a hold over us, and it’s not planning on letting us go.That is why the long standing denial and dependence of businesses on Information Technology should be long forgotten, and it is best acknowledged in the utmost clarity. For twenty

What is ITIL CSI – An Introduction to IT Service Improvement

2008-09-08T05:41:00.001-07:00

Running a business is a complicated process. For it to be a successful venture, being passionate and patient is not enough, a great and working business needs to have proper guidance and the right tools to survive in this cutthroat world. It is especially hard to be part of the IT Service Management industry. With an avalanche of competitors vying for the same market, it’s difficult to be both

ITIL CSI Activities – Improving IT Service Management

2008-09-08T05:31:00.000-07:00

It’s hard to find the answers when you are not exactly sure what you’re looking for. For an IT service management to function at its best it needs the best tools and most complete information about the business - from the top down. The entire process of ITIL Continual Service Improvement requires a service provider to first define their goal and vision for the company - in order to flourish.

CSI Activities - Whats Involved in CSI?

2008-04-15T17:04:00.000-07:00

It is important to understand all of the different activities that must be applied to CSI - in order to implement CSI successfully.Note: All these activities do not happen 'automagically' within an organization or business. Careful planning and attention to detail is necessary.The IT organization must be capable of ownership, handling the responsibility andpossesses the correct authority - in

CSI Purpose - Why ITIL CSI is Important

2008-04-15T08:14:00.001-07:00

The core CSI purpose is to continually align and then re-align IT services to constantly changing business needs by identifying and then implementing quantifiable improvements to IT services that support the business.Such CSI improvement activities support the full service lifecycle approach across all of Service Strategy, Service Design, Service Transition and Service Operation. (Remember the

Continual Service Improvement

2007-02-07T07:23:00.001-08:00

Continual Service Improvement - Coming Soon!